You can find more information on how to enable the Digital Key on your phone here.

To contact our support team, please follow this link here

This can occur if both locks are close to each other or if one of the two locks picks up the signal first, due to higher signal strength. If this happens, please reach out to our support team.

In this case, please contact our KS Support Team.

If the KS app stops working please restart your phone or force quit and restart the KS app. If the problem persists, please reach out to our KS Support Team.

All manuals can be found on our support page, here.

If you are having trouble reaching this page it might have something to do with your browser or cache. Try by using a different browser or clear your cache with CTRL+Alt+R. If this doesn't help please reach out to Salto support

Office Mode permanently unlocks the door, which means everyone can open the door without presenting a tag or digital key. SALTO KS offers different types of Office Modes, which ensure maximum security and flexibility for your space.

‘Regular’ or ‘Manual’ Office Mode (MOM):

This mode unlocks a door permanently until a user, with the right role/permission, locks the door again. If you want to set a lock into Regular Office Mode, you can either use the web- or mobile app or perform an action on the lock itself. If you would like to do the latter, there are two ways to do that, depending on your lock. If you have an older type of escutcheon, you can simply present a valid tag with proper permission while holding the inside handle. On newer BlueNet cylinders and escutcheons, you only have to present the Tag for more than 5 seconds. The permission needed for this mode is called Manual Office Mode (MOM), which is set on a per-user basis, which can be found under user settings.

Easy Office Mode (EOM):

This mode, just like the MOM, unlocks the door continuously, but with the difference of following a set schedule. This means that people with the right permission can put locks into Office Mode during a specific time frame by using their tag. When the schedule is active, presenting a tag will put a lock in- or out of Office Mode. Outside of the schedule, presenting the tag will regularly and temporarily unlock the door. When a lock is in Easy Office Mode and the set time frame ends, it will lock itself automatically.

This feature is helpful for granting easy access, requiring no remote action to set a lock into Office Mode. The user permission for this mode can also be found in the user detail page under lock permissions called ‘Easy Office Mode (EOM).’ The EOM schedule is defined on the lock details page.

If you still have questions about this functionality, please feel free to reach out to Salto support

Please reach out to Salto support

Check out this article.

Errors

There may be times when requests to the API are not successful, due to a variety of reasons. In all cases when an error occurs, our API will return an appropriate HTTP status code and an error message description. For most errors, such as if a resource is not found, the API will return a 404 status code.

Below you can find an overview of possible error codes and what they mean.

If this list didn’t show what you need, please contact support@saltoks.com

Operating systems supported by SALTO KS are Windows 10 and Mac OS 10.12 or higher.

SALTO KS supports the current releases of Chrome, Edge, Firefox and Safari and two releases prior to th current one.

An access control system is a technology-based system that provides security solutions, allowing you to manage, monitor and control who goes where and at what time within an organization. This operates through modern electronic means as opposed to mechanical locks and keys. The system thereby provides centralized management and regulation, without the cost and complexity of physical access systems.

Door access control systems can restrict access to selected users in order to ensure safety of inventory, secure intellectual property, and protect its users. Systems can be adapted to business needs and be implemented in coffee machines, printers and much more depending on your business type. Furthermore, access control systems provide important data like the occupancy of your spaces, lock events, alarms and everything connecting to access points. They also offer the possibility for integration with the software your company uses for booking/scheduling, visitor management and operations.

Keyless entry is a way of entry without traditional mechanical keys or mechanical locks. Digital key, Remote opening, and Pin all provide keyless entry, and Tags are available for those who prefer to rely on a physical key. The following is an overview on such keyless entry options:

The following is an overview on such keyless entry options:

1. Digital Key: Tap and unlock With SALTO Bluetooth Low Energy Locks you can unlock doors with Digital Keys. All you need to do is activate Digital Key in your KS app and tap your phone on the reader of the Lock. Users can receive Digital Keys anytime and anywhere, making issuing and receiving access rights much easier and more flexible.

2. Remote opening: Open doors from any distance Letting tenants in is now more convenient than ever. Salto KS lets you open doors from anywhere, anytime. Whether it’s a visitor who arrived earlier than you or a new employee without a Tag. You can unlock doors for your guests via remote opening functionality from anywhere around the world. All you need to do is swipe left!

3. Pin: Access with a pin code With the new SALTO PIN Locks, there is no need to carry any Tags. Just enter your pin code via the keypad to unlock, or generate and assign a secure and authentic pin code for your guests to grant them entrance. This keyless entry provides a high level of enhanced security as well as convenience.

4. Tags: The smart mechanical key Tags represent the user’s physical credentials to a lock. Every valid Tag can lock and unlock. Tags are highly secured, by using a password and encrypted proximity fobs. Tags are convenient to open the door in case you don’t have your phone on you all day. It’s also a nice way to welcome a new tenant. In case a Tag gets lost you avoid wasting time and money on replacing the lock on the specific door. Simply block the Tag and hand out a new one!

With the use of smart locks, businesses or homes can be protected and regulated without the stress of forgetting to lock doors, losing keys, or potential break-ins. Access control systems allow varying levels of security whereby control is flexible and may be done anytime and from any place. Furthermore, the owner or administrator has full control and they may authorize users and grant specified levels of access using an intuitive interface. With smart locks, it is even possible to gain activity insights in order to have complete visibility and notifications related to all use of smart locks on site.

In order to run your business or home with ease and offer the best user experience, smart lock systems also have the ability to integrate with useful and complementary software such as intercom and video surveillance. For instance, Salto KS offers KS Service integrations with Comelit and Eagle Eye Networks which enables the owner or manager of a building to offer tenants intercom and video surveillance services respectively. These include being notified about someone ringing your doorbell, having a live video/audio feed, and unlocking remotely.

The moment you decided Salto KS is the system that meets all your important access control needs you can choose from a worldwide network of dealers and installers that are ready to install Salto KS for you. This installer will order the right hardware for your Site and make an appointment to install the system when it suits you. The installer will use Salto KS’s in-house online tool called ‘LARRY’ to commission your Site and handover the rights to the Site owner who will be the one that can manage all access rights.

Here you can find a Salto KS dealer near you.

Salto KS provides a flexible access control management system that requires no software installation or the added expense of a fully-wired electronic product. Salto KS enables Coworking space owners to manage access to one or multiple locations, granting access to customer, suppliers or visitors, on-the-go. In fact, Salto KS can even be integrated with any cloud-based management tool, providing the opportunity to do more with our smart locks and help coworking businesses scale globally. With these integrations coworking space managers can focus on what matters the most, and leave the door access management to SALTO KS. By booking a meeting room, users will receive access to their phone via the SALTO KS integration. Coworking space managers can track room usage, see who has unlocked a door, and even who has stayed longer than booked! Enjoy granting access and charging automatically for bookings in any space with KS integrations without effort!

Salto KS Sites are equipped with wireless SALTO locks. SALTO locks can go on any door in the world, however unusual the door may be. SALTO offers a broad range of hardware, making smart access to any door possible; such as Escutcheons or Cylinders for main entry doors and internal meeting rooms, Wall readers for all electric doors like gates.

If you are considering implementing Salto KS as an access control system your company needs to, at a bare minimum, need to acquire: A SALTO lock, an IQ, and a subscription to SALTO KS. Tags are optional since remote openings or Digital Keys are a popular option. A repeater needs to be acquired when there are more than 10 meters in between the Lock and the IQ.

Locks: There is an extensive range of locks available. With a wide variety of escutcheons and cylinders, SALTO locks are equipped to fit any door around the globe. Compact sized, wire-free and compatible with most European, Scandinavian and ANSI mortise locks and tubular latches.

Digital Key: A Digital Key is the virtual equivalent of a Tag. With a single download on a registered and verified smartphone, your guests can gain access to doors by means of Digital Key. Tapping the smartphone on the lock will do the trick. The smartphone and wireless BLE Bluetooth Low Energy (BLE) lock pair, and the lock is opened via BLE. This way you can use your smartphones as a Tag, opening the lock without relying on an active internet connection; which makes Digital Key as secure as using a physical Tag.

What is an IQ: The IQ is the central hub of your site. It receives all changes and settings from the Salto KS application and ensures that all locks are updated within seconds. The IQ serves as the brain of your site, connects your wireless locks to the cloud and can be extended by adding additional repeaters if needed.

What is a Tag? You can always use your smartphone to unlock doors, but as a second credential, you can also use Tags. A Tag is a physical device (contactless key fob) that works based on RFID. With a built in secured chip, an opening can be triggered by directly presenting the Tag to the lock. A Tag replaces that ring of keys, and grants designated access to employees, guests or even cleaning services whenever it’s appropriate for them to enter. Simply assign a Tag to a user, and define when and where that Tag can go.

What is a repeater? A repeater is an extension in case the signal doesn’t cover the distance between IQ and locks. A maximum of 6 repeaters can be connected to an IQ, either directly to the IQ or through another repeater (for up to 3 layers).

What is a Wall reader? The SALTO KS Wall Reader incorporates the cutting-edge design standard of the XS4 2.0 product range. In combination with the SALTO KS Controller, it facilitates the expansion of SALTO access control benefits to all those doors where a stand-alone electronic lock cannot be fitted, i.e. barriers, lifts, sliding doors or electronic gates to provide your facility with a complete security solution.

Find an overview of the hardware here.

Cloud based access control systems allow companies to manage and control their doors and entry access through the internet, rather than physical computers in buildings and server rooms. Moving access control system to cloud helps businesses increase security and efficiency.

These characteristics make access control simpler as they ensure:

-The management and monitoring of access rights are possible across multiple locations and is able to adapt based on fluctuating workforce capacities.

-Software updates concerning security and new features are taken care of with cloud-based access control systems via automatic updates, saving both time and energy in system maintenance.

-These systems are made to be accessed and edited by multiple members making it possible to control access rights anytime and from anywhere, with open collaboration. The various admin rights available allow system operations to run smoothly and efficiently.

-Cloud-based access control allows users to manage and monitor access remotely from anywhere they may be as long as they have a working internet or Bluetooth connection.

-These systems ensure that all access rights are stored centrally and protect data which is updated regularly. Furthermore, access rights can be edited instantly according to your security needs.

If you navigate to the hardware page in your SALTO KS app, you can find an overview of all locks and IQs.

One IQ can connect to up to 16 locks. The locks can be directly linked to the IQ or through repeaters. A total of 6 repeaters can be connected to an IQ, either directly or in a linked configuration (IQ > Repeater > Repeater) in maximum 3 layers.

Regardless of the number of repeaters the maximum amount of 16 locks per IQ remains the same.

For more information on the IQ and repeater, please visit our hardware page.

1. Access the account via app.saltoks.com and go to the section “Notification”. Click the (+) icon "Set notification".

2. A screen then appears with the following text in the upper part: if _ opened _ in _ via _ and the lower part will list the various options that can be selected.

3. Select the people you wish to receive messages about.

4. Select, which door the message, should be sent to.

5. Select when the message should be sent in relation to when the door is opened.

   Select how the messages will be received.

6. Identify the group using a suitable name.

7. Select “Save”.

When will I receive a message?

The site owner will receive messages when a user tries to open a door, as long as the message has been configured previously.

Messages and alerts will let you know who opened what door at what time / during a previously defined time frame.

These alerts are pre fixed in every Owner's account as a security feature to ensure that you are notified when there is unusual behavior on a door.

BEWARE: We cannot change anything in these alerts as it concerns your own account.

If there is no necessity of these alerts you can switch them off by following the steps below:

• Go to your account on app.saltoks.com

• Select Messages (1).

• Select Alerts (2).

• Press Edit (3) for the relevant door - for instance Front Door.

• Deselect all the alert check boxes (4) and press save.

• All boxes will now be checked with a red x and you'll no longer receive alerts for that particular door.

What are NOT CLOSED alerts:

Notifications for NOT CLOSED alerts are sent after the door in question has remained open for 38 seconds.

How do I interpret the NOT CLOSED alert in the mobile app?

You can see on the main screen, under the Alerts option, specifically in the first block on the right that the circle is lit up in red.

Select the option and then check the details for the door that has been left open.

How do I interpret the NOT CLOSED alert in the account at app.saltoks.com ?

You can see on the main screen, specifically in the first block on the right that the circle is lit up in red.

Click below the circle lit up in red, where it says “Read Alerts”. A message with more details will appear at the top of the main page.

How do I stop the NOT CLOSED alert in the mobile app?

The red alert circle will disappear when someone physically closes the door.

How do I stop the NOT CLOSED alert in the account at app.saltoks.com ?

The red alert circle will disappear when someone physically closes the door.